Ready to use your Vostra eSIM?

We’ll guide you step by step: it’s quick, easy, and stress-free. Thanks to our intuitive interface, you’ll be connected in no time. Follow our step-by-step tutorial below to activate your Vostra eSIM like a pro. Simple, fast, hassle-free 😊!

📱 From the Vostra app

1️⃣ Launch the Vostra app and go to the « Destinations » tab
2️⃣ Choose the data plan that matches your destination and needs
3️⃣ Complete the purchase with one click, and you’re ready to surf!

If you’re using an eSIM adapter, automatic installation via the Vostra app will not work.

➡️ You will then need to manually install your eSIM via a QR code provided at the time of purchase.

💻 From our website

1️⃣ Go to the Destinations page
2️⃣ Select your desired destination and data plan
3️⃣ Confirm your order, and your plan is immediately activated!

📌 Tip: When you top up, your unused data is automatically saved for future use. No loss, all gain! 🚀

💬 Need help? We’re here for you, 24/7! ✨

Need human contact? Our experts are available directly from the Vostra app to assist you in real time. Our highly responsive virtual assistants are available at all times to help you every step of the way. 💬

🔍 Your eSIM isn’t installing? This might be due to regional restrictions

Even with a compatible, unlocked smartphone, and all connections properly activated, installation may fail if regional limitations apply.

📍 Devices purchased in China, Hong Kong, or Macao: these regions may block eSIM installation from abroad.

💡 Points to check before continuing

✅ Device compatibility: it must be eSIM-ready and unlocked for all networks
✅ Phone change: already installed elsewhere? Contact our support to reset your installation
✅ Active plan: ensure you have purchased a data plan
✅ VPN disabled: a VPN can block installation — temporarily disable it
✅ No ongoing call: the eSIM will not install during a call
✅ One installation is enough: no need to reinstall, it works in all compatible countries
✅ Before your flight: some airport Wi-Fi networks can cause blocking issues. Prefer a private Wi-Fi connection or your main line’s network to activate the eSIM before taking off ✈️

✈️ Before your flight

Check the stability of your connection and remember to activate your eSIM beforehand, under good network conditions.

📍 At your destination

Once you arrive, your Vostra eSIM takes over — you’re immediately connected to the internet!