Privacy Policy

Last updated: March 2026

1. Introduction

Welcome to Vostra ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and eSIM services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

Personal Information

When you register for an account, purchase an eSIM plan, or contact us, we may collect the following personal information:

  • Name and email address
  • Phone number
  • Billing and payment information
  • Device information (e.g., device model, operating system)
  • eSIM activation and usage data

Automatically Collected Information

When you access our Services, we may automatically collect certain information, including your IP address, browser type, referring/exit pages, and operating system. We may also collect information about your browsing behavior on our website using cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services
  • To process transactions and send related information (e.g., purchase confirmations, invoices)
  • To send you technical notices, updates, security alerts, and support messages
  • To respond to your comments, questions, and customer service requests
  • To communicate with you about products, services, offers, and events
  • To monitor and analyze trends, usage, and activities in connection with our Services
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities

4. Sharing of Information

We do not sell your personal information. We may share your information in the following situations:

  • With service providers who perform services on our behalf (e.g., payment processing, data hosting, customer support)
  • With our eSIM network partners, to the extent necessary to activate and manage your eSIM service
  • To comply with legal obligations, such as responding to a subpoena or court order
  • To protect the rights, property, or safety of Vostra, our users, or others

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. Cookies are small data files stored on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to object to or restrict the processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: