Does data usage start as soon as the eSIM is installed?

No, your eSIM installation must be completed before you depart (an internet connection is required for this step). However, your data usage only starts once you arrive at your destination and activate your data plan. Note that activation does not require internet access. Your plan will start from the first use of data (1 MB consumed).

🚀 When does my data plan start?

You are in control of when you want your plan to start! Once you arrive at your destination, simply activate your plan and use your first data to trigger its countdown.

📅 When should I install my Vostra eSIM?

We recommend installing your eSIM before your departure, as an internet connection is required for installation. You can then activate it once you arrive, at the moment that suits you best.

⚠️ Quick tip: avoid installing your eSIM at the airport! Connections there are often unstable, which could complicate your eSIM installation.

⏱️ If I buy a data plan, is it activated immediately?

No, purchasing a plan does not mean it starts immediately. You decide when you want to activate it. If you are still in transit, the plan will remain pending. However, as soon as you are at your destination and use your data, activation begins, unless another plan is currently in use.

📶 What is the difference between an eSIM and a data plan?

An eSIM is a digital SIM card integrated into your phone, allowing you to change operators without having to insert or remove a physical card. However, it does not include data by default: you must add a data plan according to your destination. Vostra offers plans starting from 3 GB, valid for the indicated duration.

📞 Can I make phone calls?

Your Vostra eSIM does not support traditional calls. However, you can communicate freely via applications like WhatsApp, Messenger, or FaceTime.

📩  Are SMS messages charged?

Receiving SMS messages is completely free. Conversely, sending messages may incur charges depending on your operator.

🤳 Do roaming charges apply if I use WhatsApp with the Vostra eSIM?

No! WhatsApp simply uses the data from your Vostra plan. You will not incur any additional charges as long as your plan is active.
If you see a message stating « Your carrier may charge SMS fees for WhatsApp activation », don’t worry: you will not be charged any costs.

🌍 How can I check Vostra prices and availability?

You can find our rates and the list of covered destinations directly on our website.

📡 Can I share my connection with another device?

Yes! Your smartphone equipped with the Vostra eSIM can act as a Wi-Fi hotspot and share the connection with other devices, even if they are not eSIM compatible.

💲 I still receive SMS messages from my operator about roaming charges. Should I be worried?

Not at all! Your local operator may continue to send you notifications, but this does not necessarily mean you will be charged. We advise you to consult this guide to ensure that your main line does not incur additional costs.

📞 Need help? Our support is available 24/7! You can contact our virtual assistant for an immediate answer or chat with one of our agents via the Vostra app.